Support

Small firsts. Bigger life. Here’s how to get unstuck.

Still need a hand? We read every email.

How do I back up my firsts?

Open Settings → Account → Back up your firsts, then choose Sign in with Apple. Once you're backed up, your firsts and photos sync automatically.

I got a new phone. How do I get my firsts back?

Install Firsts on the new phone.
On the welcome screen, tap "Already have an account?"
Sign in with the same Apple ID you backed up with.

If you never backed up your old account, we can't recover it. Sorry, we have no way to link it back to you.

Community guidelines and reporting

Community lists are made by people on Firsts and shown without names. Keep them kind and safe: no hate or harassment, no adult content, no drinking, drugs, gambling or risky stunts, and no personal info like names, links or phone numbers.

See something wrong? Open the list and tap Report, or Block creator to stop seeing their lists. Lists with several reports are hidden right away while we review them, and we remove lists and block people who break these rules. You can also email us at software@nwagtech.com.

How do I add friends?

Open the Friends tab and tap Add friends. Share your link or QR code, or give someone your friend code: whoever uses it becomes your friend right away. You can also search by name or username, which sends a request they accept. Firsts never reads your contacts.

How do I block or report someone?

Open their profile from the Friends tab and tap Block or Report. Blocked people aren't told, can't find or add you, and can't see your firsts. You can also report a first, a photo or a community list from its menu.

How do I cancel my Pro subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Firsts → Cancel Subscription. You keep Pro until the end of the period you paid for.

I paid for Pro, but it isn't showing.

In Firsts, go to Settings → Restore Purchases. Make sure you're signed in to the same Apple ID you used to buy. Still stuck? Email us with the date of purchase.

Can I get a refund?

Apple handles all refunds. Request one at reportaproblem.apple.com.

How do I delete my account?

Settings → Account → Delete account. This permanently removes your firsts, photos, and account within 30 days. If you have an active subscription, cancel it in Apple's settings too; deleting your account doesn't cancel billing.

I don't like today's suggestion.

Tap Shuffle for a different one, Plan it for another day, or tap the + button at the top of Today to log any first you want. It all counts.

Can I change my daily reminder time?

Tap your profile picture at the top right, then Settings → Notifications. Pick a time for your daily first, or turn reminders off there.